Independant Deposit Protection & 10 Year Insurance Backed Guarantee

Q. Who are the IWA?

A. IWA is the leading organisation in the UK to administer a Deposit Protection and Insured Guarantee scheme to consumers within the home improvement market.

Q. How does the deposit protection work?

A. At the time of placing your order or paying your deposit you should be issued with a Deposit Protection and Insured Guarantee certificate from your IWA approved supplier. This document will protect your deposit, prior to the commencement of the contract/works up to 25% of the contract value.Subject to the terms and conditions on the certificate.

Q. How does the Insured Guarantee work?

A. Once your contract has been completed to your satisfaction and you have paid the IWA approved company the balance in full, you should return to the IWA the Completed Satisfaction Note from the bottom of the Deposit Protection and Insured Guarantee Certificate along with a copy of your contract. Your Guarantee will then be insured for a period of ten years and is underwritten by Lloyd's of London. Subject to the terms and conditions on the certificate.

For friendly independent advice on your purchase and how this scheme will give you peace of mind contact the IWA consumer help line 01604 604511

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